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Every format, every TV, every fix.

Whatever file you've got and whatever screen you want it on, there's a short answer here. Straight to the fix, in words that make sense.

43 articles 6 topics Updated with every release

Most trouble with video on a Windows PC comes down to three things: a file the machine cannot open, a subtitle that will not behave, or a television that refuses what you send it. The guides below cover all three, written for people who want the problem gone rather than an explanation of codecs.

If you are troubleshooting something specific, the categories jump straight to it. If you are setting up for the first time, casting to your TV and playing your files are the two worth reading.

Try it on the file that wouldn't play.

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