Help Center
Formats, TVs and fixes.
Find practical help for supported files, playback controls and the seven TV families AIX Player supports. Straight to the fix, in words that make sense.
45 articles
6 topics
Updated with every release
Formats & codecs
The files people are told they cannot open — and why that stops being true.
MKV won’t play on Windows 11? How to fix it
Open a supported MKV, choose available tracks and troubleshoot playback.
How to play HEVC / H.265 on Windows 11
Why many PCs cannot decode H.265, and how to get the picture back.
AV1 playback on Windows, explained
The newer codec, what needs it, and supported decoding paths.
MP4 vs MKV — which should you keep?
What each container actually holds, and when the difference matters.
Playing TS and M2TS Blu-ray files
Disc rips open directly, chapters and surround audio included.
AVI file not playing on Windows 11?
Old files from old drives, opening properly again.
WebM, VP9 and VP8 files
Web-native video on the desktop, without a browser.
MOV file won’t open on Windows?
Phone and camera footage, opened natively.
What 10-bit video means for what you see
Banding, colour depth, and why the number matters.
"Unsupported codec" — fixed for good
A first step for files Windows cannot decode on its own.
Casting videos to your TV
Getting supported files onto the big screen, with selected subtitles rendered on the picture.
Cast video to Chromecast from PC
Supported formats, up to 4K HDR where supported, with subtitles on the picture.
Cast video to Google TV from PC
Cast built into the set — nothing to plug in.
Cast video to Android TV from PC
Sets and boxes with Cast as standard.
Cast video to Fire TV from Windows PC
Fire TV Stick, Fire TV Cube and built-in Fire TV sets.
Cast video to Roku from PC
MKV, MP4 and the rest — no converting, found automatically.
Cast video to Apple TV from Windows PC
Reach an Apple TV box from Windows at the supported source and device quality.
Cast video to LG Smart TV from PC
Connects straight to the television — no dongle needed.
Cast video to Samsung Smart TV from PC
Connects straight to the set, with subtitles intact.
Cast video to Sony Bravia TV from PC
Connect to supported Bravia sets from Windows.
Cast video to NVIDIA Shield from PC
The most capable box — often no conversion at all.
Cast video from PC to a DLNA-enabled Smart TV
Reaches older televisions with no Chromecast built in.
Why subtitles vanish when you cast — and how to keep them
The single most common casting complaint, solved.
Subtitles
Loading them, timing them, styling them, and getting them onto the TV.
How to add an external SRT subtitle file
Load any subtitle file without renaming it to match the video.
Fix subtitles that are out of sync
Shift the timing while the film plays, once per file.
Make subtitles easier to read
Size, colour, outline and backing box for any room.
Two subtitle tracks at once for language learning
Native and target language on screen together.
SRT, ASS, VTT and PGS explained
Which subtitle format does what, and which to choose.
Subtitles not showing on your MKV? What to check
The handful of causes, in order of likelihood.
Picture & HDR
Getting the intended image and troubleshooting stutter or washed-out colour.
How to play 4K HDR video on a Windows PC
What HDR adds, and how to get it looking right on your screen.
Why HDR looks washed out on a PC
The Windows setting behind grey, flat HDR — and the fix.
4K video lagging or stuttering on your PC?
Move the work to your graphics card and the frame drops stop.
Hardware acceleration: Intel, NVIDIA and AMD
What each does, and why the fans stay quiet.
Native playback on Snapdragon and Copilot+ PCs
Native Arm64 builds and supported video acceleration.
Picture adjustment worth making
Brightness, contrast and aspect, without ruining the grade.
Sound
The mix problems people notice most, and the controls that solve them.
How to make movie dialogue louder on a PC
Why modern mixes bury speech, and how to lift it.
Surround and lossless audio on a PC
Keep the multi-channel mix instead of folding it to stereo.
Fix audio that is out of sync with the picture
Nudge the delay until lips and words agree.
Using the 10-band equaliser well
Presets that suit films, and what to change by hand.
Library & everyday use
Living with a collection: finding things, resuming them, watching while you work.
Play Jellyfin, Emby and Plex on WindowsBrowse your server library and choose direct or server-converted quality.
Play videos from a NAS or network shareBrowse SMB folders on Windows and play on your PC for free.
Keep a large video library organised
Folders, playlists, favourites and search that keeps up.
Watch video in picture-in-picture on Windows
The floating window and the mini player, side by side.
Resume, bookmarks and chapters
Pick up mid-film weeks later, and mark what matters.
Build playlists that play straight through
Queue an evening, in the order you want it.
Keyboard shortcuts worth learning
A dozen shortcuts for common playback controls.
Try it on the file that wouldn't play.
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